Below you’ll find answers to common questions about Mienne’s luxury skincare products.

Order and Shipping

• What is the status of my order?

  Track your order using the tracking number provided in your shipping confirmation email.

• How long will it take for me to receive my order?

  Standard shipping orders arrive within 5-7 business days, while premium two-day shipping orders arrive within 2 business days after processing.

• Can I change or cancel my order?

  If your order has not yet shipped, we may be able to modify or cancel it. Please contact our customer care team as soon as possible at contact@mienne.com.

• Can I change my shipping address?

  If your order has not yet been processed, we can assist with address changes. Please contact us immediately at [Insert Customer Care Contact Info]

• What are your shipping methods and policies?

  We offer free standard shipping via UPS on orders over $60 within the United States and premium two-day shipping for $20. Visit our Shipping Policy for more details.

• Do you ship internationally?

  We currently ship to Canada, the UK, and European Union. Additional fees and duties may apply. If we do not ship to your country and you are interested in our products please contact us at contact@mienne.com.

Returns and Refunds

• Do you accept returns?

  Yes, items purchased on Mienne.com can be returned within 30 days, provided they are in their original, unopened condition. Products purchased through other retailers must follow the retailer’s return policy.

•  Can I return a product if I have already opened it?

  Unfortunately, we cannot accept returns of opened or used products.

• What if my item is damaged, defective, or incorrect?

  If you receive a damaged, defective, or incorrect item, please contact us immediately at [Insert Customer Care Contact Info] with your order number and a photo of the issue. Our team will help you sort it out as soon as possible.

• How are refunds processed?

  Refunds will be issued to the original payment method after we’ve received and inspected your return. Processing times may vary depending on your bank or credit card.

Ingredients and Clean Beauty

• Do you use natural ingredients?

  Yes, Mienne is committed to using natural, high-quality ingredients whenever possible. To balance efficacy and safety, our formulations are free from harmful chemicals, parabens, and sulfates.

• Where can I find ingredient listings?

  Ingredient lists for all Mienne products are available on each product’s page under the "Ingredients" section.

Customer Support

• How can I contact customer care?

  You can reach our customer care team via:
  
  Email: contact@mienne.com
  Contact Form: Available on our Contact Us page.

Still have questions? Contact us at contact@mienne.com, and we’ll be happy to help.